Request Record Modification and Error Message Reporting
If you have a problem with a record, please contact your administrator. They may be able to make the change for you.
If the problem is not something they can help with, you can contact the ClinicTracker support staff by bringing up the record and going to File -> Request Record Modification. Enter a description of the problem along with the other requested information and click the Submit Ticket button.
An email will be composed to the ClinicTracker support staff with enough information to identify the record; however, no identifying information about the patient will be transmitted. If your issue involves more than one record, please send a support request from all records involved in the modification.
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If you should ever encounter an error message while using ClinicTracker, the dialogue box that shows will contain a "Submit Support Inquiry" button.
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When you click on Submit Support Inquiry button, the support request form will open. You will be able to add specific information in the space provided to further explain the issue you are reporting. When you are done, you can click on the Submit Ticket button to open a support ticket.
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You can also submit a support ticket directly from ClinicTracker using the "Submit Ticket" link in the top right corner of the ClinicTracker and BillingTracker main screens.
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