ClinicTracker AutoUpdate Service

 

The ClinicTracker AutoUpdate service makes sure your computer has the latest ClinicTracker release. If you run ClinicTracker on a terminal server, ClinicTracker support staff will have installed it for you. However, if you have local installations, administrators will want to to implement this service on each workstation. 

 

You have two options for installing the AutoUpdate installer, both of which produce the same end result. 

 

Accessing the AutoUpdate Installer

Option 1: Install The AutoUpdate Service Using the ClinicTracker Installer

 

  1. Right Click the ClinicTrackerInstallerBootstrap file and select 'Run as Administrator'.
  2. Click 'Yes' when you see the prompt, "Do you want to allow the following program from an unknown publisher to make changes to this computer?"
  3. If the information is correct on the following screen, click on "5. AutoUpdate Service (Keep ClinicTracker up to date automatically)."

 

Option 2: Install The AutoUpdate Service From ClinicTracker

 

  1. Right-click the new ClinicTracker icon that you just placed on the desktop. Select 'Run as Administrator'.

  2. Login to ClinicTracker. If this is a new install, you will login with the Username: admin and leave the password field blank. You will be asked to set a password once you are logged in.
  3. Go to Help > About > Fixes > Program Updates > AutoUpdate Service Install/Uninstall.

  4. Click 'Yes' to the following prompt:
  5.  Click 'Yes' to the following prompt:

 

Completing the Installation

  1. Right-click on the taskbar and select 'Task Manager.'
  2. In Task Manager, look for the service 'ClinicTrackerConnectAutoUpdateService_Running.exe *32.'  when you find that service, right-click and choose 'End task'. Leave 'Task Manager' open.
  3. Choose yes to the following prompt:
  4. A message will appear saying "ClinicTrackerConnect AutoUpdate Service has been successfully installed and started." Click 'OK'.

    If you receive a failure message, you likely do not have permissions to perform this installation. You may need to contact your local IT support to make sure the  ClinicTracker Service Account has permission to run background scheduled tasks (often referred to as "Log on as batch job" rights). 
  5. If successful, you should see the new service appear in Task Manager. In the 'Name' column it should say 'ClinicTracker Connect AutoUpdate Service (32 bit)'. Right-click the new service in Task Manager and select 'Open File Location'.
  6. The service should be running in the 'updating' directory.
  7. Go up one level by clicking into the ClinicTrackerConnect directory. Click to sort the 'Date Modified' column.
  8. Open the 'ClinicTrackerConnectAutoUpdateService.Log' file.  Scroll to the bottom and look for the text "Successfully acquired connection to database," followed by "AutoUpdate Service Started."
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  9. Verify you can log in to ClinicTracker and that you are on the latest version (shown on the splash screen).

 

Troubleshooting 

Issue:

The ClinicTracker AutoUpdate Service continually runs in a loop (never updates).

 

Resolution:
We have identified a recent Windows update which imposed some new security restrictions that were preventing the ClinicTracker AutoUpdate Service from communicating with some servers. If you are still having trouble with the Auto Update Service running please reinstall the Auto Update Service by following these instructions:
1. Close ClinicTracker
2. Open Task Manager (CTRL + SHIFT + ESC)
3. On Processes tab, look for an entry starting with ClinicTracker Connect AutoUpdate Service, right-click and choose End Task. 
4. Access and right-click ClinicTrackerInstallerBootstrap.exe and choose Run as Administrator.
5. Click on "5 AutoUpdate Service (Keep ClinicTracker up to date automatically)". Choose yes to any prompts and wait for a confirmation message.

6. Wait about 30 seconds and open ClinicTracker. Verify you are on the latest version and can log in without any update prompts.
 
 

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